Refund Policy:
At Zuri Blooms, we strive to provide the highest quality floral arrangements and customer service. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:
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Damaged or Defective Products:
- In the unlikely event that your floral arrangement arrives damaged or defective, please contact us immediately upon receipt.
- We may request photographic evidence of the damage to process your refund.
- Once verified, we will offer a full refund or replacement at no extra cost to you.
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Incorrect Orders:
- If you receive an incorrect order due to an error on our part, please notify us within 2 hours of delivery.
- We will arrange for the correct order to be sent to you as soon as possible or provide a full refund upon return of the incorrect items.
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Cancellation Policy:
- Orders can be canceled up to 2 hours prior to the scheduled delivery time.
- Cancellations made within 2 hours of the delivery 2 may be subject to a cancellation fee.
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Customer Dissatisfaction:
- If you are not satisfied with your purchase for any reason other than those mentioned above, please contact us within 1 day of delivery.
- We will work with you to address your concerns and may offer a refund or store credit on a case-by-case basis.
Contact Us:
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at info@zuriblooms.co.ke.
- We value your satisfaction and are committed to ensuring a positive shopping experience with Zuri Blooms.
Please note that all refund requests are subject to review and approval by Zuri Blooms. Refunds will be issued to the original form of payment within 3-7 business days.
